Refund Policy
CANCELLATION / RETURN / EXCHANGE / REFUND
Q. Can I cancel the order if parcel is yet being shipped out?
A. Sorry that order once confirmed and payment is accepted, no cancellation is allowed.
Q. My parcel has been returned to your business premise, can please arrange resend to me?
A. Please contact our Customer Service at +603-7832 6103 during office hour or drop us email at dreamshop@dcr.com.my for the resend arrangement request. Kindly take noted that resend charger is imposed.
Q. Parcel received is broken / damaged / malfunction, what shall I do next?
A. Please contact our Customer Service at +603-7832 6103 during office hour or drop us email at dreamshop@dcr.com.my for further arrangement purpose.
Q. Can I return the product that I've purchased?
A. Please contact our Customer Service at +603-7832 6103 during office hour or drop us email at dreamshop@dcr.com.my for further arrangement purpose.
Q. Can I return the product that I've purchased?
DCR Marketing Sdn Bhd
Company Reg. No. 200501036644P (718792-P)
Direct Sales License No. AJL931909
C-3-03, Capital 3, Oasis Square,No. 2, Jalan PJU 1A/7A, Ara Damansara,
47301 Petaling Jaya, Selangor.
Tel: 03-7832 6103
Email: enquiries@dcr.com.my
Q. How long does it take to deliver the replacement product to me?
A. Provided that the product is in its original packaging and original condition upon inspection, we will deliver the replacement product within the next 14 days.
Q. Can I exchange the product that I've purchased?
A. All products sold are not allowed for exchange.
Q. What is your Refund Policy?
A. Products that are malfunction, damaged or defect, we received with good condition and original packaging, refund only allowed if replacement model is no longer available due to product is obsolete. Any refund will be processed and credited to the respective credit card account or any other payment mode in accordance to the Bank’s and Financial Institution’s policy and timeframe. The delivery and other incidental costs will not be reimbursed.
Refund Policy
CANCELLATION / RETURN / EXCHANGE / REFUND
Q. CAN I CANCEL THE ORDER IF PARCEL IS YET BEING SHIPPED OUT?
A. Sorry that order once confirmed and payment is accepted, no cancellation is allowed.
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Q. MY PARCEL HAS BEEN RETURNED TO YOUR BUSINESS PREMISE, CAN PLEASE ARRANGE RESEND TO ME?
A. Please contact our Customer Service at +603-7832 6103 during office hour or drop us email at ezbeli@dcr.com.my for the resend arrangement request. Kindly take noted that resend charger is imposed.
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Q. PARCEL RECEIVED IS BROKEN / DAMAGED / MALFUNCTION, WHAT SHALL I DO NEXT?
A. Please contact our Customer Service at +603-7832 6103 during office hour or drop us email at ezbeli@dcr.com.my for further arrangement purpose.
_______________________
Q. CAN I RETURN THE PRODUCT THAT I’VE PURCHASED?
A. Please contact our Customer Service at +603-7832 6103 during office hour or drop us email at ezbeli@dcr.com.my for further arrangement purpose.
_______________________
Q. CAN I RETURN THE PRODUCT THAT I’VE PURCHASED?
A. Sorry that order once confirmed and payment is accepted, no cancellation of order nor returning the products are allowed. Unless the products are malfunction, damaged or defect, requests for return of the product(s) can only be made by informing dreamshop.com.my Customer Service at +603-7832 6103 within 24 hours upon receipt of the product(s) and on condition that the damaged product(s) is returned within three (3) working days from the date of receipt of the products based on our records to the following address. Any claims made after the above stipulated time period shall not be entertained. Product to be returned must be in its original packaging, original condition with all necessary documents in the parcel. However, lingerie products are classified as Non-Returnable products.
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DCR Marketing Sdn Bhd
Company Reg. No. 200501036644P (718792-P)
Direct Sales License No. AJL931909
C-3-03, Capital 3, Oasis Square,
No. 2, Jalan PJU 1A/7A, Ara Damansara,
47301 Petaling Jaya, Selangor.
Tel: 03-7832 6103
Email: ezbeli@dcr.com.my
_______________________
Q. HOW LONG DOES IT TAKE TO DELIVER THE REPLACEMENT PRODUCT TO ME?
A. Provided that the product is in its original packaging and original condition upon inspection, we will deliver the replacement product within the next 14 days.
_______________________
Q. CAN I EXCHANGE THE PRODUCT THAT I’VE PURCHASED?
A. All products sold are not allowed for exchange.
_______________________
Q. WHAT IS YOUR REFUND POLICY?
A. Products that are malfunction, damaged or defect, we received with good condition and original packaging, refund only allowed if replacement model is no longer available due to product is obsolete. Any refund will be processed and credited to the respective credit card account or any other payment mode in accordance to the Bank’s and Financial Institution’s policy and timeframe. The delivery and other incidental costs will not be reimbursed.