FAQ
ORDERS
Q. How do I place order for the products?
A. Please follow the simple steps given below:
Step 1: Browse/Search Product
Browse and select the product that you are interested through product category or product search.
Step 2: Add to Cart
Click the “Add to Cart” button to add items to your shopping cart and click “Continue Shopping” button if you would like to continue shopping.
Step 3: Checkout
You are allowed to checkout as guest or registered an account with Ezbeli. If you are an existing member, you may login to complete the checkout.
Step 4: Select Payment Method
We accept 0% credit card instalment from 9 banks for payment purpose
Step 5: Complete
The order is completed and you may receive an email notification on the purchase confirmation.
Q. How can I cancel my order?
A. Sorry that we do not accept order cancellation for orders that have been processed or shipped.
Q. How can I know whether my order was successful or not?
A. You will receive an Order Confirmation via your registered email address. If you do not receive this email, please contact our Customer Service Hotline at +603-7832 6103 or email to ezbeli@dcr.com.my.
Q. How can I check the status of my order?
A. You can log in our website, click “My Order Status” at the footer of the website to find out the info or call our Customer Service Hotline at +603-7832 6103 to check on the order status or email to ezbeli@dcr.com.my.
Q. All products are delivered from China?
A. Only pre-order items are direct delivered from China. Those ready stocks are to be shipped locally.
Q. How much is the delivery charges from overseas?
A. It’s all inclusive in the product price shown, buyer no need to make 2nd payment for the unexpected shipping fee.
Q. I bought digital voucher from your platform, where can I get the voucher code?
A. Please check your registration email address account with us, normally voucher code would be fulfilled via email within 3 to 7 working days, subject to ready stock availability.
Q. I'm facing issue to redeem my digital voucher code given by your platform, what shall I do next?
A. Please contact our Customer Service at +603-7832 6103 during office hour or drop us email at ezbeli@dcr.com.my for further assistance.
PAYMENTS
Q. How can I pay for my order?
A. We accept 0% credit card instalment from 9 banks for payment purpose.
Q. What currency will I have to pay with?
A. All transactions on this Website are to be payable in Ringgit Malaysia (MYR) only.
Q. My credit card transaction has been declined, what should I do?
A. Please contact your credit card issuer Banks for clarification of declined transaction.
Q. Can I use a foreign issued credit card to purchase item on Ezbeli for the BNPL products?
A. No, we do not accept a foreign issued credit card to purchase product from Ezbeli for the BNPL. Kindly refer to the picture attached which credit card you can use to purchase BNPL product on Ezbeli.
PAYMENTS WITH 0% INSTALMENT PLAN (6 MONTHS / 12 MONTHS)
Q. What is Buy Now Pay Later (BNPL)?
A. Buy Now Pay Later is a payment plan that get you the opportunity to buy things that you want and allow you to break up payments on items in monthly installments so you’re not fork out a ton of cash at once.
Q. How do I pay using this Buy Now Pay Later (Installment Plan)?
A. You will need a credit card which is eligible for our installment plan in order to use installment plan payment method.
Step 1: Choose the product from Ezbeli (single product or multiple products)
Step 2: Proceed to check out and select the 0% Easy Payment Plans
Step 3: Choose the bank of your credit card and select the tenure that you want to make the installment month
Step 4: Proceed “Make Payment” and fill up all the credit card details & OTP pin as required.
Step 5: Click “Pay Now” and transact and charge to your credit card
Note: Approve or Decline of the transaction is subject to your credit card provider’s discretion and the sufficient of card credit limit.
Q. Which bank card is eligible for Installment Plan?
A. We currently have 9 banks that offers installment plan:
- Maybank
- UOB
- CIMB
- Hong Leong
- Public Bank
- RHB Bank
- Ambank
- OCBC Bank
- Affin Bank
Q. What is the minimum spend for Installment?
A. Please refer the table below for the minimum spend requirement in order to be eligible for Installment Plan:
Q. If the transaction was rejected, can you let me know the reason of declined?
A. Sorry, we are unable to disclose the reason, you may need to contact your bank to check it out.
Q. Why the monthly Installment Plan only RM100/month over the RM1,200 which my credit limit should be sufficient but still rejected?
A. This is because the bank locks your credit limit at the full amount but only charge you the monthly payment every month. You will need the credit limit more than RM1,200 then only the transaction will be approved. In other word, if the purchase you are trying to make is more than your credit limit, the transaction will simply be declined.
Q. May I use Debit Card to apply the Installment Plan?
A. Unfortunately, you are unable to use your debit card to perform an Installment Plan transaction. Based on issuing bank requirements, IPP is only made available via valid credit cards.
DELIVERY
Q. What are the delivery charges?
A. Some products are required to pay the shipping fees, depending on the shipping address input by customers. Some products are not required to pay any shipping fees because delivery charges are included in the product final pricing.
Q. How long does the delivery take?
A. After your order is verified, you can expect to receive your order within the following time frame:
Ready Stock- 7-14 working days throughout Malaysia (except Saturday, Sunday and Public Holidays)
Oversea Items – within 30 working days throughout Malaysia (except Saturday, Sunday and Public Holidays)
Q. Can orders be delivered to overseas addresses?
A. Currently orders are only available for deliveries within Malaysia only.
Q. Can orders be delivered to anywhere within Malaysia?
A. Yes, orders could be delivered to all addresses within Malaysia except for P.O. Box addresses.
CANCELLATION / RETURN / EXCHANGE / REFUND
Q. Can I cancel the order if parcel is yet being shipped out?
A. Sorry that order once confirmed and payment is accepted, no cancellation is allowed.
Q. My parcel has been returned to your business premise, can please arrange resend to me?
A. Please contact our Customer Service at +603-7832 6103 during office hour or drop us email at ezbeli@dcr.com.my for the resend arrangement request. Kindly take noted that resend charger is imposed.
Q. Parcel received is broken / damaged / malfunction, what shall I do next?
A. Please contact our Customer Service at +603-7832 6103 during office hour or drop us email at ezbeli@dcr.com.my for further arrangement purpose.
Q. Can I return the product that I've purchased?
A. Sorry that order once confirmed and payment is accepted, no cancellation of order nor returning the products are allowed. Unless the products are malfunction, damaged or defect, requests for return of the product(s) can only be made by informing ezbeli.com.my Customer Service at +603-7832 6103 within 24 hours upon receipt of the product(s) and on condition that the damaged product(s) is returned within three (3) working days from the date of receipt of the products based on our records to the following address. Any claims made after the above stipulated time period shall not be entertained. Product to be returned must be in its original packaging, original condition with all necessary documents in the parcel. However, lingerie products are classified as Non-Returnable products.
DCR Marketing Sdn Bhd (718792-P) – Head Quarter
C-3-03, Capital 3, Oasis Square,
No. 2, Jalan PJU 1A/7A, Ara Damansara,
47301 Petaling Jaya, Selangor.
Q. How long does it take to deliver the replacement product to me?
A. Provided that the product is in its original packaging and original condition upon inspection, we will deliver the replacement product within the next 14 days.
Q. Can I exchange the product that I've purchased?
A. All products sold are not allowed for exchange.
Q. What is your Refund Policy?
A. Products that are malfunction, damaged or defect, we received with good condition and original packaging, refund only allowed if replacement model is no longer available due to product is obsolete. Any refund will be processed and credited to the respective credit card account or any other payment mode in accordance to the Bank’s and Financial Institution’s policy and timeframe. The delivery and other incidental costs will not be reimbursed.