OTHERS:

Warranty: 2 Years

Sirim Certified: Yes

**Please note that the machine must use Tineco Cleaning Solution to ensure long-term use. The use of a Non-Tineco solution will cause corrosion & damage to the machine, and your warranty may be voided.

NOTE:

*Do not add the cleaning solution to the S5 Steam as it may cause damage.

*Please only use the product on hard floors which are resistant to high temperatures. Consult the flooring provider for detailed information. We also suggest testing the product in a small, inconspicuous area first.

*If your floor is undergoing maintenance, wait a week before using the product, alternatively you may consult the maintenance provider for detailed information on what is suitable.

*Only use water under 140°F/60°C.

WARRANTY HIGHLIGHTS:

Tineco devices are engineered for continuous high performance. If a Tineco device is used as intended and breaks down within the warranty period, it is our responsibility to make it right—at no charge to you (including parts and labor).

– Courier, delivery, and pickup fees shall be borne by the user.

– All repairs use genuine Tineco parts. If we cannot repair your machine, we will replace it.

– The Tineco Limited Warranty covers your Tineco device and the accessories included in the box against manufacturing defects for a period of 2 years.

– The warranty excludes normal wear and tear from regular usage, even with proper maintenance.

– Parts subject to wear and tear include, but are not limited to, fuses, belts, brush bars, batteries, filters, roller brushes, dust collectors, and wheels etc.

– We do not cover warranty claims or repairs for devices purchased from unauthorized sellers, nor for damages resulting from negligent use or improper operation that does not comply with the Tineco Operating Manual.